New Delhi, May 03: vCustomer, a US-based global provider of BPO, contact centre and technical support services, has said it plans to invest upto $12 million this year, and will add about 2,500 professionals by December.
"As far as pure investments are concerned we will be investing 10-12 million dollars in 2004-05 for infrastructure, training and switches. This will be funded through internal accruals," Sujit Baksi, President of vCustomer said.
Baksi said that the company also intended to increase its headcount to 6,000 by December end from about 3,400 professionals, at present.
"The rate of our headcount ramp up can be gauged from the fact that we had 1,500 professionals in July last year," Baksi pointed out.
The additional professionals would be recruited in the space of technical support and retail, Baksi added.
The company currently has three centres in Delhi and one centre in Pune.
Bureau Report
