Exotel to provide voice service to Zendesk's customers
The integration includes features like full customer history, automatic ticket creation and call recording.
New hackathon to detect emotions in voices
Cloud telephony company Exotel has launched a 18-day hackathon for algorithmic programmers, data scientists and machine learning enthusiasts to build a system that will be able to detect the emotions in conversations.
Oct 03, 2015, 23:48 PM IST