How Educating Clients Can Help Them Build Trust, with Dovid P Fehler
Dovid P Fehler has found out that focusing on customer service and satisfaction is what has helped his business in the long run. Recently, a customer contacted him from Germany.
Apr 11, 2022, 14:27 PM IST
42% Indians willing to pay premium for prompt customer service
Nearly 42 percent of customers are willing to pay a premium for a prompt service, according to a survey commissioned by American Express.
Aug 16, 2017, 16:43 PM IST
Provide adequate transaction details in passbooks: RBI to banks
The RBI on Thursday asked banks to provide "adequate details" of transactions in the passbooks and statements of accounts so that customers can cross-check them.
Jun 22, 2017, 20:07 PM IST
Vodafone seeks more time to stop '111' for customer service
Vodafone India has sought more time from sectoral regulator TRAI to stop using '111' for its customer care services, citing inconvenience to subscribers from any immediate stoppage.
Mar 15, 2015, 14:47 PM IST
Good customer service key for businesses in India: Survey
Also, out of 10 Indian consumers 7 have used social media for customer service response, the study said.
Oct 28, 2014, 19:11 PM IST
BCSBI to put customer service ratings of banks in public domain
To make banks more focused towards customer service, Banking Codes and Standards Board of India (BCSBI) is planning to make public the ratings given to its member banks on the basis of level of code compliance.
Jun 29, 2014, 19:20 PM IST
